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Brick Hotels

The following services have been altered due to the measures listed below in order to guarantee maximum safety in the face of the spread of COVID-19 and based on the measures recommended for the industry:

BRICK PALMA:

Reception: There will be no physical service at reception; guests will be provided with telematic alternatives.

On the day of your arrival, you will receive instructions on how to enter the establishment and your room without physical assistance both in a booking confirmation email and in a WhatsApp message sent to the phone number provided while booking your stay. If you do not have WhatsApp, we will send it to the email address provided in your booking.

You can contact us through any of the following channels:

  • Telephone: +34871031894 or +34620513207
  • Email: holabrick@thebricks.es
  • WhatsApp: +34620513207

Rooftop: The rooftop will remain open 24 hours a day as long as it is used properly, respecting the right to rest of guests and neighbours. The rooftop bar service is currently unavailable.

REGINA:

Reception: There will be no physical service at reception; guests will be provided with telematic alternatives.

On the day of your arrival, you will receive instructions on how to enter the establishment and your room without physical assistance both in a booking confirmation email and in a WhatsApp message delivered to the phone number provided while booking your stay. If you do not have WhatsApp, we will send it to the email address provided in your booking.

You can contact us through any of the following channels:

  • Telephone: +34669442406
  • Email: holaregina@thebricks.es
  • WhatsApp: +34669442406

IMPORTANT COVID-19 INFORMATION

Specific measures taken by this establishment following the recommendations of the Ministry of Health:

We have minimised the possibilities of direct contact between guests and staff:

Reception services will be provided through telematic means 24 hours a day. We have set up an autonomous entry and key handover system that does not require the presence of staff. The traveller’s report and police registry can be signed without the presence of staff, and guests are encouraged to pay for their booking in advance through telematic means. Upon your departure, please leave your key card in the mailbox next to the main entrance. If you require assistance, please write us an email – holabrick@thebricks.es (BRICK PALMA); holaregina@thebricks.es (Regina) – or call us: +34 686 977 960.

The room cleaning schedules are changed to adapt to your expected arrival and departure hours, if you let us know when these will be, to avoid you encounter the cleaning staff. The floor and cleaning staff will not enter any rooms to provide services whenever guests are inside, unless strictly necessary.

We have taken measures to minimise the risk of spreading the virus, for instance:

All clothes are washed at more than 60ºC.

Only single-use amenities are provided, and they are replaced before each new arrival.

The hotel has an automatic forced ventilation system that circulates the air in all the rooms 24 hours a day, ventilating them with clean outdoor air.

We use cleaning products with highly disinfectant properties.

We have installed a hand sanitiser dispenser in the entrance for disinfecting hands.

The staff has personal protective equipment for cases that require its use based on their roles.

The hairdryer is cleaned (filter included) after every departure.

These establishments recommend you:

Abstain from engaging in physical contact when greeting staff or other guests. This includes handshakes.

Throw all used personal hygiene items – especially tissues – and PPE in the bin placed for that purpose in your bathroom, as it does not need to be opened manually.

Thoroughly wash your hands after sneezing, blowing your nose or coughing or touching potentially contaminated surfaces.

Avoid leaving towels, cushions or your own clothes on the floor of the room.

Furthermore, this establishment also wishes to inform you that:

Guests MUST apply hand sanitiser every time they enter the establishment.

Guests MUST keep the two-metre safety distance between themselves and other people, whenever possible.

These measures, obligations and recommendations to curb the spread of the SARS-Cov-2 coronavirus have been determined based on the criteria of:

ISO 22483. Tourism and related services. Hotels. Requirements for the provision of services.

UNE 167013. Catering. Restaurant services. Requirements for the provision of services.

UNE-ISO 31000:208. Risk management. Guidelines.

Ministry of Industry, Commerce and Tourism (2020). Guide to good practice for commercial sector establishments.

Ministry of Industry, Commerce and Tourism (2020). Guide to good practice for tourism sector establishments and workers.