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Brick Hotels

Important information

Hi!

Thank you very much for your reservation and welcome to Regina, your local spot to discover Palma!

Regina Team wants to let you know some useful information about the property. Please read it carefully:

This is an autocheck-in style property. When you arrive to the property’s front entrance, you will need to dial the code 1976# on the pad (left side on the main door) to get in. After that, you just need to use the kiosk to locate your reservation and follow the instructions on the screen. In case of need, you can ask for assistance on the following telephone number: +34 669 442 406. This check-in service is available at any moment form 3PM on your check-in date.

Only card payments are accepted. We do not accept American Express.

All guests must bring their PASSPORT or European ID and register it.

You can request telephone assistance: +34 669 442 406 Only for emergencies: +34 686 977 960.

Please, when possible, inform us about your arrival time.

Check-out time: check-out must be completed before 12PM. Please, do not forget to leave your room keys in the lock box provided beside the main door exit. Additional charges can be applied if you fail to return the key.

Regina provides a FREE luggage room service on the third floor, 24 hs available. You can leave your luggage here before check-in, and also after check-out. You just need to choose the locker that fits best with your luggage and close it using the key given. You have to keep the key with you and when you return leave it in place with the door open.

In case you lose the key you will have to contact us to our emergency phone number +34 686 977 960 and the penalty will be of 50€.

Room doors do not close automatically when pulling, please use your room key to lock the door everytime you leave the room. From inside, you just need to turn the latch.

To get out of the hotel, you need to press the button near the main door on the right side.

All rooms are equipped with a safe and it is free of charge. Please, use it to keep your valuable belongings.

We also provide tea and coffee as free amenities. In case you need more, please contact the reception team. Note that in the kettle you can only add water.

This is a non-smoking property. All rooms and common areas are equipped with smoke detectors. There is a penalty fee of 50€ in case smoking is detected.

Parties, events or excessive noise are not allowed at the property at any time and specially from 11PM to 8AM.

The property is CCTV equipped for your security. If you want to request a cleaning service, please contact us by email (holaregina@thebricks.es) or by whatsapp, during the coronavirus we have instructions to not enter the rooms with guests inside. If you have a stay longer than 3 nights, we recommend a mid-stay cleaning, unless the guest doesn’t want it.

Being on the first floor, please keep your room window closed when you leave to prevent anyone from breaking in.

That’s all from our side! Now it is time for you to enjoy your stay. Feel free to get in touch for anything we can assist you with!

We are so happy to have you soon with us!

Regina Team.